tech support engineer.

Responsibilities:Installs, modifies, and makes minor repairs to computer hardware and software systems.Resolves tickets and troubleshoots technical requestsMaintains system functionality by testing computer components.Helps design and implement networks.Consults with end users to determine appropriate hardware and software needs and assists in placing orders.Maximizes computer systems capabilities by studying technical applications and making recommendations.Tests compatibility of new programs with existing ones.Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.Installs software and necessary applications for workflow.Trains users on new software in person or through a variety of channels (i.e. self-guided training videos, user manuals, digital instruction pages)Maintains system capability by testing computer components.Carries out software, network, and database performance tuning.Strong documentation skills (i.e hardware and software updates).

Requirements: Bachelor’s degree 4+ years of IT Support experience; Excellent problem-solving and

Soft Skills:The ability to communicate technical information accessibly to non-technical employees. A process improvement mindset. Customer-service focus. Collaborative mindset and ability to work well with a team

Not required

Universidad

Benefits:On-site position (Monterrey, Nuevo Leon)A 12-month contract with strong potential for renewal.Direct contract with Randstad Mexico.Attractive compensation & benefits package.