detalles del empleo

publicado: jueves, 14 de enero de 2021
ubicación: jofre, querétaro de arteaga
empleos por especialidad: Atención al Cliente y Call Center
tipo de trabajo: indefinido
jornada laboral: Tiempo Completo
sueldo bruto: negotiable
educación: Universidad
referencia de la vacante: 12920
consultor: randstad mexico staffing

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descripción del empleo

International leading company in machining, materials technology, mining and construction requests a customer service with perfect english and spanish.

responsabilidades

- First interface to provide world class customer service experience through Order-to-Delivery handling, securing the execution of commercial support to fulfill customer satisfaction’s expectations.
- Referral point of contact for global [or specific countries] customers, handling incoming calls, emails or chat requests to collect requests, queries, enquiries or complains and either solve them or escalate through case management in case of unsolved customer enquiry
- Handle contacts with frontline sales to collect needs and reroute accordingly
- In case of case escalation, connect to customers according to communicate 2°line findings and solutions
- Support and drive Shop Online and e-Commerce solutions by providing assistance and instructions to customers on self-service processes
- Secure billing activities covering debit and credit note management, invoicing and invoices issues queries
- Create cases within case management system to keep records as ticket to customer queries, incidents and requests and communicate it according to the processes within the company
- Knowledge in purchasing department

experiencia

- 1 – 5 years of experience as customer service support role

habilidades

- Experience and skills within ERP system SAP, Microsoft Office 365.
- Multi language skills preferable Polish/English.
- Ability to work as part of an international team
- Ability to work as a team player
- Be analytical and a capable problem solver
- Be persuasive and have good interpersonal skills
- Be a self-starter with a positive mind-set and solution orientated
- Be able to achieve and set targets and goals by influencing others
- Excellent written and verbal communication skills
- Capable of working in a demanding environment (high stress tolerance)

certificaciones

- Bachelor’s degree in Business Administration or similar

oferta laboral

-Opportunity to work in an international company
-Excellent working environment
-Job development
-Attractive salary

customer service bilingual en jofre