customer service bilingual en jofre

ubicación
jofre, querétaro de arteaga
tipo de trabajo
indefinido
sueldo bruto
negotiable
postúlate

detalles del empleo

publicado
ubicación
jofre, querétaro de arteaga
empleos por especialidad
Atención al Cliente y Call Center
tipo de trabajo
indefinido
jornada laboral
Tiempo Completo
sueldo bruto
negotiable
educación
Universidad
referencia de la vacante
12920
consultor
randstad mexico staffing

descripción del empleo

International leading company in machining, materials technology, mining and construction requests a customer service with perfect english and spanish.

responsabilidades



- First interface to provide world class customer service experience through Order-to-Delivery handling, securing the execution of commercial support to fulfill customer satisfaction’s expectations.
- Referral point of contact for global [or specific countries] customers, handling incoming calls, emails or chat requests to collect requests, queries, enquiries or complains and either solve them or escalate through case management in case of unsolved customer enquiry
- Handle contacts with frontline sales to collect needs and reroute accordingly
- In case of case escalation, connect to customers according to communicate 2°line findings and solutions
- Support and drive Shop Online and e-Commerce solutions by providing assistance and instructions to customers on self-service processes
- Secure billing activities covering debit and credit note management, invoicing and invoices issues queries
- Create cases within case management system to keep records as ticket to customer queries, incidents and requests and communicate it according to the processes within the company
- Knowledge in purchasing department

experiencia

- 1 – 5 years of experience as customer service support role

habilidades


- Experience and skills within ERP system SAP, Microsoft Office 365.
- Multi language skills preferable Polish/English.
- Ability to work as part of an international team
- Ability to work as a team player
- Be analytical and a capable problem solver
- Be persuasive and have good interpersonal skills
- Be a self-starter with a positive mind-set and solution orientated
- Be able to achieve and set targets and goals by influencing others
- Excellent written and verbal communication skills
- Capable of working in a demanding environment (high stress tolerance)

certificaciones

- Bachelor’s degree in Business Administration or similar

oferta laboral


-Opportunity to work in an international company
-Excellent working environment
-Job development
-Attractive salary