customer experience agent en ciudad de mexico

ubicación
ciudad de mexico, cdmx
tipo de trabajo
indefinido
sueldo bruto
$ 10,000 - $ 15,000 por mes
postúlate

detalles del empleo

publicado
ubicación
ciudad de mexico, cdmx
empleos por especialidad
Atención al Cliente y Call Center
tipo de trabajo
indefinido
jornada laboral
Tiempo Completo
sueldo bruto
$ 10,000 - $ 15,000 por mes
educación
Preparatoria
referencia de la vacante
13298
consultor
randstad mexico staffing

descripción del empleo

In Randstad Mexico, we are looking for a Customer Experience Agents, for one of our leading clients, a technology company who focuses on connecting people with the best in their cities, by building and facilitating the last-mile delivery, is opening their Mexico City Customer Experience Center.

You’ll be part of an exciting, rapidly-growing team designed to take our support to the next level. Representatives will report to the Marketplace Live Operations Supervisor.

responsabilidades

You're excited about this opportunity because you will...

Handle three main channels: Inbound, Chat and Emails for partner merchants, customers worldwide while maintaining an outstanding experience in every interaction.

Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner.

Develop a deep expertise in processes, systems, and resources work, and how to use them to drive positive outcomes.

Demonstrate effective communication skills and relationship-building.

Excel at Quality! We want to be the best Customer Experience Company out there!

experiencia

2 years

habilidades

We're excited about you because...

You have 2+ years experience handling customer issue resolution using email, phone and chat.

You can speak fluent English and have above average technical fluency (typing speed of 40 WPM).

You have experience in a fast-paced customer service role and resilient in an ever-changing environment.

You are customer centric and you love helping people.

certificaciones

Nice to have

CRM Knowledge, Chatting, Email writing, G-Suite/MS Office, Basic Computer Troubleshooting.

oferta laboral

Hiring by the client Benefits above those in the law.

If you meet the requirements, apply now! We are waiting for you!