bilingual senior customer care & collections representative.
- publicado hace 1 día
- expira el 27 diciembre 2025
responsabilidades
What you’ll do:*Ability to deal with a variety of customers.*Ability to explain and sustain different charges on bills.*Ability to create a sense of urgency on our customers to help them get current on their accounts.*Ability to multi-task; using a computer while wearing a telephone headset, evaluate and offer different payment options for our customers. Take notes and create rapport with customers at the same time.*Build relationships and provide excellent customer service in all different interactions.*Resolve the customer’s issue while on the phone.*Need to be creative and innovative.experiencia
*Advanced English Fluency to engage with U.S. customers. *Previous 1 year collection experience, bachabilidades
*Be capable of managing to a variety of customer emotions and requirements.*Establish positive relationships with customers during every interaction.*Listen, respond, and resolve consistently on every call throughout your shift.*Be comfortable using a personal computer to take notes and research billing questions while engaging with customers on the phone.conocimientos
High schooleducación
Preparatoriakey benefits
Changing the speed of business comes with many rewards –starting with your paycheck.Monthly Base Salary: MXN$24,000. (before Taxes)Monthly Grocery vouchers MXN $1,583 every 14 daysMonthly Restaurant vouchers MXN $1,267 every 14 daysMajor medical Insurance Life Insurance Saving Fund 30 days of Christmas Bonus Vacation days, plus three personal days, onsite medical and more. 50% discount on five lines of AT&T Wireless service. Paid starting from your first day of training, including some benefits like meal and grocery vouchers.
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